Kastana

Privacy Policy

Last updated: May 16, 2025

1. Introduction

At Kastana ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website (kastana.software) or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

We may collect several types of information from and about users of our website and services:

2.1 Personal Information

Personal information is data that can be used to identify you directly or indirectly. The personal information we collect may include:

  • Contact Information: Name, email address, mailing address, phone number, and similar contact data.
  • Account Credentials: Usernames, passwords, and similar security information used for authentication and account access.
  • Business Information: Company name, job title, department, and other business-related data.
  • Payment Information: Credit card details, bank account numbers, billing address, and other financial information needed for payments.
  • Profile Information: Preferences, interests, and other profile data that helps us provide personalized services.

2.2 Usage Data

We automatically collect usage data when you visit our website or use our services. This may include:

  • Device Information: Device type, operating system, browser type and version, and other technical information about your device.
  • Activity Information: Pages visited, time spent on pages, links clicked, and other actions taken on our website or services.
  • Log Data: Server logs, IP addresses, access times, and error reports.
  • Performance Data: Website performance metrics, app crash reports, and similar diagnostic data.

2.3 Location Data

We may collect precise or approximate location information from your device when you use our services, subject to your consent where required by law.

3. How We Collect Information

3.1 Direct Collection

We collect information directly from you when you:

  • Register for an account or create a profile
  • Fill out forms or surveys on our website
  • Subscribe to newsletters or marketing communications
  • Contact our customer support
  • Participate in promotions, contests, or events
  • Make purchases or request services

3.2 Automated Collection

We use various technologies to automatically collect information, including:

  • Cookies: Small data files stored on your device that help us track your interactions with our website and services.
  • Pixels: Small image files that allow us to track your interactions with our emails and online content.
  • Web Beacons: Electronic files used to track your navigation through a single website or across websites.
  • Analytics Tools: Services that help us understand how users engage with our website and services.

4. How We Use Your Information

We use the information we collect for various purposes, including:

4.1 Providing Services

  • Creating and managing your account
  • Processing transactions and payments
  • Delivering requested services
  • Providing customer support
  • Managing user preferences and settings

4.2 Improving Services

  • Analyzing usage patterns and trends
  • Testing new features and functionalities
  • Fixing bugs and addressing technical issues
  • Conducting research and development
  • Enhancing user experience

4.3 Marketing and Communication

  • Sending promotional emails and newsletters
  • Displaying targeted advertisements
  • Communicating about new services or features
  • Conducting surveys and collecting feedback
  • Organizing events and promotions

4.4 Legal and Security

  • Complying with legal obligations
  • Responding to legal requests and preventing harm
  • Protecting our rights, privacy, safety, and property
  • Detecting and preventing fraud and abuse
  • Enforcing our terms and policies

5. How We Share Your Information

We may share your information with the following categories of recipients:

5.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

  • Payment processors and financial institutions
  • Customer support providers
  • Hosting and cloud computing providers
  • Analytics and data processing services
  • Marketing and advertising partners

5.2 Business Transfers

If we are involved in a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information when we believe disclosure is necessary to:

  • Comply with applicable law, regulation, or legal process
  • Respond to government requests
  • Enforce our terms and policies
  • Protect our rights, privacy, safety, or property
  • Detect, prevent, or address fraud, security, or technical issues

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Our retention periods are determined based on:

  • The length of time we have an ongoing relationship with you
  • Whether there is a legal obligation to which we are subject
  • Whether retention is advisable in light of our legal position
  • The nature and sensitivity of the information

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Our security measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and vulnerability testing
  • Access controls and authentication procedures
  • Training our employees on data protection best practices
  • Monitoring systems for suspicious activities

8. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

8.1 Access and Information

You have the right to request access to your personal information that we collect and process. We will provide you with information about whether we hold any of your personal information upon request.

8.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

8.3 Deletion

You have the right to request the deletion of your personal information, subject to certain exceptions. We may retain certain information as required by law or for legitimate business purposes.

8.4 Restriction and Objection

You have the right to request that we restrict the processing of your personal information under certain circumstances. You also have the right to object to our processing of your personal information.

8.5 Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.

8.6 Withdrawing Consent

You have the right to withdraw your consent at any time for any processing of personal information based on consent. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

9.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly.
  • Preference Cookies: Enable the website to remember your preferences.
  • Statistics Cookies: Help us understand how visitors interact with our website.
  • Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

9.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "options" or "preferences" menu of your browser. You can also set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

10. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

11. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

When we transfer personal information to countries outside the EEA or other regions with comprehensive data protection laws, we ensure that appropriate safeguards are in place to protect your information.

12. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of this policy.

We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

We will respond to your request within a reasonable timeframe.